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Complaint Procedures

FAQs to File a Complaint

WHO SHOULD OR CAN FILE A COMPLAINT?

·        Anyone can file a complaint.

 

·        Employers are required to report incidents when a APRN, RN, LPN or CNA has been terminated voluntarily or involuntarily for any act/incident which would be a violation of the Board’s Rules or the Nurse Practice Act (See Wyoming Statute § 33-21-153 for specific reporting requirements).  

 

·        Wyoming License and Certificate Holders are required to report any act/incident which would be a violation of the Board’s Rules or the Nurse Practice Act. (See Wyoming Statute § 33-21-146(a)(viii) for specific reporting requirements).

 WSBN does not accept anonymous complaints.

 
WHY SHOULD I FILE A COMPLAINT?

Wyoming State Board of Nursing’s mission is “to serve and safeguard the people of Wyoming through the regulation of nursing education and practice.”  You can help WSBN fulfill its mission by filing a complaint.

 

Wyoming Employers and Wyoming License and Certificate Holders are REQUIRED to report possible violations of the Nurse Practice Act and the Board’s Rules. 


WHEN SHOULD I SEND THE COMPLAINT?

Complaints should be sent in as soon as possible. WSBN does not have a time limit on how long after an incident occurs, but it is best to file as soon as possible.

 
WHAT SHOULD I INCLUDE WITH THE COMPLAINT?

The following questions are intended as a guide to help you when submitting information about your complaint. It is not necessary to answer each question.

·        Who:

o   Who committed the actions you are reporting?

o   Who was the victim(s)?

o   Who discovered the incident/behavior?

o   Who else was involved?

o   Who else witnessed the incident?

·        What:

o   What was the violation? (see Chapter 8, Section 3 of the Board’s Rules and Wyoming Statute § 33-21-146 for a list of violations)

o   What happened?

o   What actions were performed by the nurse/nursing assistant?

o   What equipment was used or should have been used?

·        Where:

o   Where did the incident occur?

o   Where were the witnesses during the incident?

o   Where was the item(s)/information stored or kept?

·        When:

o   When did the incident occur?

o   When was it discovered?

o   When were the supervisors/authorities notified?

·        How:

o   How was the incident committed?

o   How was the incident discovered?

o   How much property or money was taken?

o   How much damage was done?

 

Also, please include supporting documentation. (i.e. copies of patient records, Medication Administration Records (MARs) and controlled substance records, name and/or statements of witnesses and/or persons involved, confession, applicable policies and procedures, employee handbook, staffing schedule, patient assignment, incident reports, drug test results, termination notice, names and address of all witnesses).  Other forms of evidence may include pictures, surveillance videos, and copies of text messages or social network pages.


 
HOW DO I FILE A COMPLAINT?

Click on the complaint form below, complete, print, sign and send the form and supporting documentation to WSBN’s office, by mail, fax or email. 

Complaint Form
 


WHERE
DO I SEND THE COMPLAINT? 

·        MAIL TO: Wyoming State Board of Nursing, 130 Hobbs Ave. Suite B, Cheyenne, WY 82002

·        FAX TO: (307)777-3519 (NOTE: please call or email to verify receipt)

·        EMAIL TO: wsbn.compliance@wyo.gov

 

QUESTIONS?

Call Compliance and Discipline Staff at (307)777-5281. 

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